Horseware Pillow

Returns Policy

We want you to love your purchase, but if you have changed your mind you can return most unused or unwanted items whether purchased online or instore from Horseware Australia, as long as you have your receipt or proof of purchase. For Full Ts&Cs read here - https://horseware.com.au/pages/returns-exchanges You can return items to Leader Equine offices in Melbourne or Perth in person with prior notice, or via post with the applicable return form, which you can download here - https://cdn.shopify.com/s/files/1/0209/9090/files/Horseware-Ireland-Return-Request-Form.pdf?v=1592385207

Products may be picked up free of charge from our Head Office located in Craigieburn, Victoria from 10-3pm Monday to Friday. Please call to arrange a pick up. We also offer a pick-up service from our Belmont showroom in Perth, WA by prior arrangement. We ship the majority of our orders as regular parcels with EParcel but this may change from time to time. We offer Free Shipping on orders of $250 and up - this is in one transaction only. We cannot combine orders after they have been placed and we cannot refund shipping charges. If you decide to cancel your orders you will be issued with store credit vouchers to use on the website. Orders of $35 up to $249.99 are charged a flat shipping rate of $14.95. Orders under $35 are charged $8.95. Shipping of replacement/exchanged orders are subject to postage charges of $14.95. Shipping to NZ is by weight of parcel and the amount charged will be shown when at checkout. Maximum weight is 20kg per transaction. Shipping outside Australia/NZ is available by quote only. Please contact us at sales@horseware.com.au