Shipping & Returns

Shipping

Products may be picked up free of charge from our Head Office located in Craigieburn, Victoria from 10-3pm Monday to Friday. Please call to arrange a pick up. 

We ship the majority of our orders as regular parcels with EParcel but this may change from time to time. We do require a signature on delivery and if you are not home, the courier or AusPost may leave the parcel at a local post office or depot. If you do not wish to need a signature for delivery you can include a note with your order but we will not be responsible for the safe delivery of your order.

We endeavour to dispatch same day but more commonly within 1-2 business days, and this can be up to 4-5 business days in peak times.  If you decide to cancel your orders before we have dispatched them you will be issued with store credit vouchers to use on the website.

Orders of $35 and above are charged a flat shipping rate of $14.95, regardless of weight or bulk of order.

Orders under $35 are charged $8.95.

Shipping of replacement/exchanged orders are subject to postage charges of $14.95.

Shipping to NZ is by weight of parcel and the amount charged will be shown when at checkout. Maximum weight is 20kg per transaction.

Shipping outside Australia/NZ is available by quote only.

Please contact us at sales@horseware.com.au

 

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